1. Introduction
This Privacy Policy explains how Adson Heating Services collects, uses, and protects your personal information when you use our website or contact us. We are committed to protecting your privacy and handling your data responsibly in accordance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.
2. Who We Are
Adson Heating Services
Email: tom@adsonheating.co.uk
Phone: 01484 985641
We are the data controller responsible for your personal information collected through this website.
3. Information We Collect
We may collect and process the following types of information:
- Information you provide directly – when you complete a contact form or request a service (for example, your name, email address, phone number, and any message you include).
- Website usage data – collected through Google Analytics 4 (GA4) to understand how visitors use our site. This data is anonymous and does not identify you personally.
- Technical data – including your IP address, browser type, and device information, collected automatically through cookies (see our Cookies Policy for details).
4. How We Use Your Information
We use the information we collect to:
- Respond to enquiries or service requests.
- Manage appointments or quotations.
- Improve our website and services.
- Maintain internal records and comply with legal obligations.
We will never sell your data or share it with third parties for marketing purposes.
5. Gravity Forms Submissions
When you submit an enquiry via our website, the information is securely stored within our website database and emailed to our team. Entries are kept only as long as necessary to handle your enquiry or maintain business records.
6. Google Analytics
We use Google Analytics 4 (GA4) to monitor website traffic and usage. GA4 may collect anonymised data such as your device type, location (general area), and time spent on pages.
You can opt out of Google Analytics tracking by adjusting your browser settings or installing the Google Analytics Opt-out Browser Add-on.
7. How We Protect Your Data
We take appropriate security measures to prevent unauthorised access, alteration, disclosure, or destruction of your personal information. Our website uses SSL encryption, and access to data is restricted to authorised personnel only.
8. How Long We Keep Your Data
We keep personal information only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations (for example, accounting or warranty records).
9. Your Rights
Under data protection law, you have the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct or delete your information.
- Withdraw consent for us to contact you.
- Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
You can exercise these rights by contacting us at [Insert contact email].
10. Links to Other Websites
Our site may contain links to other websites. We are not responsible for their content or privacy practices.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, and any major changes will be clearly indicated.
Last updated: Mon 27th October 2025